Support

One address, and a person reads it: support@triplee.app.

TRIPLEE is in development and is not yet released, so there is no help centre and no ticket system — there is an email address, and it is answered by the people building it.

What to write to us about

• Something is broken. Tell us what you were doing and what happened. If you can, say which phone you are using.
• Something is wrong in a trip — a place that does not exist, an opening time that is incorrect, a suggestion that made no sense.
• You want to know what we hold about you, or want a copy of it.
• You want something corrected or deleted.
• You want your account deleted. See below.

Deleting your account

Write to support@triplee.app and ask, and we will delete it by hand. Self-serve deletion is not built yet, and the app says so in the place you would look for it.

What deletion removes, and what it does not is set out in the privacy policy — including the parts that do not go automatically yet, which we will remove on request if you ask in the same email.

How long we take

There is no support team and no promise of an answer within a fixed time. It is a small project, and mail is answered by the people writing the code. We would rather say that than print a response time we cannot keep.

Privacy

What we collect, who else sees it, and how long we keep it is in the privacy policy. It describes what the app actually does, and it is changed whenever that changes.